42 Great Imperatives
The one true doctrine for all real indie consultants
|Venkatesh Rao||Apr 30, 2019||17||4|
Well, here we go. Figured I’d make my first real post a public one so I can say hello to both free and paid subscribers at once. As of this inaugural post, this list has 319 subscribers total, and 161 paying subscribers. It’ll take me a few warm-up issues to figure out how I want to divide ideas between public and subscriber-only.
For starters, I’m going to drop this conversation right into the deep end, with a list of 42 Great Truths of gig work in general, and indie consulting in particular. Niels Bohr defined a Great Truth as one whose negation is also a Great Truth. I’ve framed these as imperatives for your comfort and convenience, but the same principle applies. The opposite of every Great Imperative is also a Great Imperative.
If you like, give yourself 1 point for each of these that you either strongly agree with OR disagree with, based on your own experience, and 0 points if it seems like an arbitrary or theoretical concern that you have no strong experience-based feelings about. Deduct 1 point if you can’t even figure out what the hell I’m talking about with a particular point.
Your total score is a measure of your Capability Maturity Level as a consultant. If you score less than 10, don’t quit your day job. If you score less than 5, see a doctor to check if you are alive and over 18.
Do not accept work when broke that you would reject when flush
Say yes or no to gigs against your instincts 10% of the time
Never assign homework the client didn’t ask for
Never accept homework you didn’t ask for
Solve for industry level questions, not organization or world level answers
Choose hunting-party clients over individuals or impersonal organizations
Never accept a deliverable request from an intermediary who can’t act on it
Create choices, not recommendations
Keep your bespoke models as simple as possible
Only use off-the-shelf models that you enjoy nerding out over
Avoid making up vanity models
Do not participate in execution except in ceremonial forms (like talks)
Do not participate in risk where you can manipulate the reward
Avoid anchor clients
Avoid polished deliverables
Document through communication (such as email), not documents
The work ends when the story ends, not when the last check clears
Keep your private identity amusing to yourself
Keep your public identity a 10-foot-pole away from your gig work
Keep your client-facing identity normcore
Do not claim unambiguous value addition amidst ambiguous outcomes
Retrospectives of whole outcomes over personal value-addition estimates
No more than 7±2 active “cases” at a time (and that’s pushing it)
Train your memory to remember an hour of conversation without notes
Don’t trust your situation awareness in a gig after 6 months of inactivity
Learn what’s unique about the sector and its history
Learn the sector’s paper-napkin math and unique measures of itself
Demystify the industry’s science and technology stack for yourself
Discourage use of purely internal jargon in how clients talk to you
Keep the game in your head, not your head in the game
Design your personal incentives to remove moral hazard
Avoid sending unsolicited pitches
Cost-plus accounting over value-based accounting
If a client asks for an ROI estimate, walk away
Do not accept money the client cannot afford to spend
In billing, bundle and unbundle line items for at-a-glance auditability
Avoid retainers and advances unless the client needs to use them
Hourly rate over project or piece rate, project or piece rate over outcome-based
Learn more from every client than they learn from you
Learn to play obfuscated chess postman* across gigs, live
Generalize what you learn for public consumption, but not too soon
Never let the truth get in the way of a good story
Why is this the deep end? Because you won’t encounter the substance and reasoning behind these Great Imperatives until you’re a few years and a half-dozen clients into indie consulting. So some of these will seem theoretical and/or unnecessarily down in the weeds to you. Others will seem arbitrary or overly philosophical.
I’ve violated every single one of these in the last 8 years, some of them multiple times. But I’ve followed each rule more often than I’ve violated it, so they are my defaults.
What’s more, they’re neither idiosyncratic personal defaults, nor are they common-sense defaults that work well for everybody.
They are good defaults that undergird a particular philosophy and approach to indie consulting. They are the the bedrock of the school of consulting I’m founding that will last ten thousand years and evolve into a Holy Order of Space Consultants, and whose Original Immutable Esoteric Truths I will be sharing on this list with those who prove themselves worthy.
Though of course the actual list of Great Imperatives is subject to Great Edits.
If I had brainstormed this list 5 years ago, it would have been different. If I brainstorm it again in 5 years, it will be different. But the Original Immutable Esoteric soul of the list would remain the same, through such regenerations of the verbal body. And there will always be exactly 42 Great Imperatives. No more, no less. Why? See Great Imperative #42.
So welcome to the Art of Gig. I will try to do at least 1 public post a month. Paying subscribers, look out for the first subscriber-only post later this week.
*Basically, obfuscated chess postman is applying learnings from one gig to another in real-time, by creating suitable abstractions to port your new learnings without compromising confidentiality. The entire consulting industry is built around this.